Shipping / Returns
ALL PRICES ARE IN USD.
Shipping costs are calculated at checkout.
We do not ship to P.O. Boxes. Please make sure to provide a physical address.
We ship Monday-Friday only and not on weekends. If your order is placed on a Friday night or on a weekend, it will begin processing the following Monday.
We use several different carriers for shipping. Tracking and insurance is provided for most packages. At this time, we are only shipping within USA.
Express shipping is available, please contact us to arrange.
RETURNS & CANCELLATIONS
COVID-19 UPDATE May 6, 2020: Return window is extended to 30 business days. We will work with you to provide the best options.
If you need to cancel an order, please advise us immediately. We strive to ship your order as quickly as possible, so we might not be able to cancel your order. If it is already shipped, or a postage label printed, we cannot cancel, and a return will have to be organised.
Returns are accepted for exchange or refund. We need to be informed within 5 days of you receiving your order. We do not offer returns for buyers remorse. Returns must be received back within 20 business days of when you originally receive it.
We have several warehouses throughout the USA as well as Canada. Depending on the origin of the product, the return may be shipped within the USA or across the border to Canada.
We offer two methods of returns:
1. You can receive a full refund in the form of store credit. With this option, returns are completely free—meaning we’ll cover the cost of return shipping and reimburse you accordingly. We will provide the return shipping label.
2. You can also receive a refund of the merchandise total in your original payment method— all you need to do is ship the item back to us, with tracking, and begin the process within 5 days of receipt by letting us know and receiving return instructions. Return credits are issued once the item is received and inspected. Please note: With this option, you will be responsible for paying the carrier directly for return shipping costs.
Items must be in new condition, un-assembled, unused and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). In the event an item is returned in a condition where it cannot be resold, you will be charged full retail value of the merchandise. The few exceptions that cannot be returned include:
- Buyers Remorse (you changed your mind, even though nothing is wrong or defective with the product)
- Clearance Items
- Gift Certificates
- Personalized Items
- Bedding that is opened, used, laundered, or soiled. Health department regulations do not permit us to accept open packages of bedding including: sheets, duvets, duvet covers, comforters and pillow cases.
We do not provide discounts or refunds on items for shipping delays or issues due to a third party shipper. This includes original shipment as well as returns.
To proceed with your return, please email us at firstname.lastname@example.org with your order number.
Please allow 2-3 weeks for processing refunds. It's usually faster, but it depends on credit card and issuing banks. We send the refund request as soon as we can, but may not be reflected on your statement until the following month.
If your item arrived damaged or defective, we are happy to arrange for a prompt replacement. We must be notified within 48 hours of delivery confirmation, and photo proof will need to be provided. Please send us photos of the damage to the product, as well as the packaging materials and any exterior damage. Please keep all packaging materials until the process is complete and you have your new product!