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Shipping / Returns

ALL PRICES ARE IN USD. 

SHIPPING

Shipping costs are included in the price of all our products, so you have no surprises at checkout!

We ship Monday-Friday only and not on weekends. If your order is placed on a Friday night or on a weekend, it will begin processing the following Monday.

We use several different carriers for shipping. Tracking and insurance is provided for most packages. At this time, we are only shipping within USA.

Handling time is 1-3 business days from the time of receiving your order. Actual shipping time is 3-12 business days.
 

Express shipping is available, please contact us to arrange. 

RETURNS

Returns are accepted for exchange or refund. We need to be informed within 10 days of receipt. If your item arrived damaged or defective, we are happy to arrange for a prompt replacement. If the item is significantly not as described, you have a choice of free returns or exchange. We do not offer returns for buyers remorse.

For most products, we offer two methods of returns:

1. You can receive a full refund in the form of store credit. With this option, returns are completely free—meaning we’ll cover the cost of return shipping and reimburse you accordingly.

2. You can also receive a refund of the merchandise total in your original payment method— all you need to do is ship the item back to us, with tracking, and begin the process within 10 days of receipt by letting us know and receiving return instructions. Return credits are issued once the item is received and inspected. Please note: With this option, you will be responsible for paying the carrier directly for return shipping costs.

Return Eligibility
Items must be in new condition and in the original packaging to qualify for a refund (please do not assemble or modify the product in any way). The few exceptions that cannot be returned include:

  • Buyers Remorse (you changed your mind, even though nothing is wrong or defective with the product)
  • Clearance Items
  • Gift Certificates
  • Personalized Items

Please contact us prior to returning for instructions on how to proceed.

Have more questions? Get in touch!
info@adleyandcompany.com
Customer Service: 514-400-1635
Monday-Friday 10am-6pm EST

 

 

 

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